Let's get this shipping ball rolling, shell we!? All in stock products ship from our warehouse in Springville, Utah on the same day if the order is placed by 1pm. All orders are sent with tracking that will be emailed to you once the order has been sent.

Any transit time is calculated in business days and does not include Saturday, Sunday and public holiday periods.

If your order is under $79* A flat shipping fee of $15 will apply 

Shipping Method

Approx Transit

Cost

Standard

2 - 5 Days

FREE on orders over $79*

Express

1 - 4 Days

Calculated at checkout

Bulky & Oversized

3 - 7 Days

Calculated at checkout

Alaska and Hawaii

3 - 7 Days

Calculated at Checkout

Limited Regional & Remote Areas Policy

Free shipping only applies to the Continental United States. Some products can only be shipped to certain states due to restrictions from the manufacturer or logistic partners. Should your order contain products that have restricted shipping, or cannot be shipped to you, please contact us to discuss alternative options.

Pre Orders

Pre-ordered products have a blue "Pre-Order" button rather than a green "Buy Now" button. Pre-ordered products have a 5-10 business day lead time prior to shipment. Items not in stock, pre order or on backorder will be shipped when the product arrives at our warehouse. Orders containing multiple items in stock and items not in stock will be held until all items are in stock and can ship together. These items cannot ship the same day and require lead time prior to shipment.  

If you select an expedited shipping method, please note that this will not expedite the product lead time before the order is shipped. In the case of unforeseen delays from our supplier(s) occurring which in-turn causes the dispatch time to exceed 10 business days, you will be notified and kept up to date of the new dispatch ETA.

Heavy, Bulky & Oversized Orders

Heavy, Bulky & Oversized Orders destined for Limited Regional & Remote Areas will incur an additional charge to your order. Additional delivery costs (e.g. tail unload) are covered by Mr Pool Man.

PO Boxes, Address changes & Cancellations

Orders can only be modified prior to dispatch, once an order has been sent, we can contact the carrier, but there is no guarantee a cancellation, or change or address will be completed. Once the order has been sent, you will be required to return the order to us via our returns process.

We accept no liability for any incorrect shipping addresses supplied by you and no refunds or secondary shipment costs will be offered or covered if further charges are required should you provide an incorrect shipping address.

Orders shipping to PO Boxes may require an additional business day to process prior to shipment in order to ensure delivery.  Additionally, certain oversize items may be restricted from delivery to a PO Box. If we cannot deliver to a PO Box you will be contacted for an alternative shipping address. Please use physical shipping addresses where possible when ordering to avoid this issue. 

Expedited Shipping Policy

Selecting Express shipping does not move your order to the front of our que nor guarantee a delivery window. Selected express carriers will use the most efficient method of express transport (road or air) depending on the location; our transit times don't correspond to any specific shipping services. We will use the best carrier depending on the size of your order and destination of your order. Shipping costs cannot be refunded for transit delays due to weather or issues outside of our control. Approx Transit time is always calculated in business days.

International Shipping, Customs and Duties Charges

International Shipping is calculated at checkout, Estimated delivery time for international orders is 5-15 business days. International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Mr Pool Man cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

If you refuse to pay these charges your parcel may be abandoned, and Mr Pool Man will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees.